Penguin Random House Reviews

so I’ve been running into way too many books lately that feel boring or just kind of all over the place. I really wanted something that would pull me in, but these recent reads have been messy and hard to stay interested in.

I went on penguinrandomhouse.com hoping to discover some new books, but something felt a little off. The selection seemed kind of limited, and I kept seeing the same popular titles over and over. Maybe I missed a better way to browse, but it felt boring and wasn’t that helpful for finding anything different.

I expected better prices buying directly from the publisher, but the books here are just way more expensive than I’m seeing in other places. Once you add shipping, it really doesn’t feel worth it. I like the selection, but if the prices don’t get more reasonable, I’ll probably just start ordering from somewhere else.

It just wasn’t useful enough for me. I reached out hoping for some actual help, but the response felt so generic that it seemed like nobody really read what I wrote. It didn’t address my issue in a meaningful way, so I was left frustrated.

I preordered a book months in advance and was charged for it, so I figured everything was set. But after that, there were barely any updates, which I probably should’ve taken as a sign. Release day came and went, and still nothing showed up. Seems like this might just be how they handle preorders, so I won’t be ordering from here again.

I asked what I thought was a simple question, but somehow got passed around instead of getting a straight answer. Replies took ages too, which didn’t help. And when someone finally did respond, it still didn’t really answer what I asked. Kind of frustrating, honestly, I wasn’t trying to solve a mystery here...

I had a frustrating time trying to use the site because the navigation felt really messy to me. I wasn’t looking for anything complicated, just basic information about a book, but I kept clicking through different sections and pages and somehow still couldn’t find what I needed. It felt like the info was either buried somewhere confusing or not labeled clearly enough, because every time I thought I was getting closer, I ended up somewhere that didn’t actually help. After a while, it just got annoying because I shouldn’t have to spend that much time hunting around for simple book details

I originally signed up just to check out a few books, simple, or at least I thought it would be. Then suddenly my inbox started filling up with way more emails than I expected. I went in and changed my email preferences, but it didn’t seem to make much of a difference. Maybe fewer? Hard to tell, but definitely not enough. The privacy settings were another thing. I kept clicking around trying to figure out what information they keep, what I could opt out of, and where those options even were. It felt like one of those situations where you start with one small task and end up digging through menus wondering how you got there. Overall, not a great experience.

they kept responding to me, but nothing actually got resolved. it felt like they were just replying for the sake of replying instead of helping with the issue...

Not gonna lie, I was disappointed when my order arrived and it wasn’t what I ordered. I was looking forward to getting my items, but this ended up being someone else’s order, so it was a frustrating experience

I was frustrated because the ebook just wouldn’t download properly for me. I tried to get it a few times, but it kept giving me problems, so the whole experience ended up being more of a hassle than I expected.

Checkout was kind of a pain, honestly. I was hoping to use PayPal or some kind of wallet, but the payment options felt really limited. It seemed like entering my card was basically the only real choice, and I just don’t like putting my card info into every site I buy from. For a big publisher, I expected better, or at least... I don’t know, more modern options. I ended up not ordering what I wanted. They really need to make payment easier and give people more choices

I ordered a book from Penguin Random House and was disappointed when it showed up with the cover badly bent and dents in the pages. The box itself looked totally fine, so it really seemed like the book was already in rough shape when it was packed. I tried reaching out to get it sorted, but the response was slow and not very helpful. It turned into way more stress than I expected over something as simple as wanting a clean, undamaged copy of a book.

I got the order confirmation right away, so I thought everything was fine—actually, no, it pretty much went downhill after that. No shipping update, no useful response when I reached out, and meanwhile my money was already gone. For a simple book order, this was way more frustrating than it should’ve been

This was such a frustrating experience. They made the whole process way harder than it needed to be, and I’m annoyed I wasted my time dealing with it. Definitely not worth the hassle

I was poking around the app for a while and everything seemed normal at first. The layout was fine and I could look through other sections without much trouble, but when I finally went to check out the new releases, they just wouldn’t open for me

I’ve tried getting it a few times now, but it always seems to be out of stock whenever I check. Kind of frustrating because I was hoping to grab one, but I guess I’ll just have to keep looking.

My book ended up arriving way later than I expected. I’m not totally sure if it was the seller’s fault or just a shipping issue, but either way it was frustrating. I probably won’t order from here again.

I signed up thinking the rewards would actually help me save on books, but it ended up being more confusing than anything. The points add up really slowly, the offers aren’t that great, and I had a hard time figuring out what even counts toward rewards. When I tried to sort it out, I felt like just another ticket number instead of an actual customer. Not really worth the time for me.

I waited for weeks and the book still never showed up. I understand delays can happen, but at some point it feels unfair to the customer when you’ve paid and are left with no clear update or delivery. Frustrating experience overall